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Lush Careers: A Guide To Getting Hired At Lush
Founded in the 1970s by Mark Constantine and Liz Weir, Lush is a popular cosmetic retailer selling creams, soaps, shampoos, lotions, gels, moisturisers, and many other cosmetics for the hair and face.
With stores located in 49 countries around the world, Lush prides themselves on being 85% vegan in all their ingredients, attracting a very environmentally conscious crowd to use their products daily
If you’ve applied to a role at Lush or want to learn more about Lush jobs & how to get one - you’ve come to the right place. In this article, we are going to break down the hiring process for Lush, the type of interview questions you may receive, and the timeline you should expect to go through during your recruitment process at Lush. Let’s jump in!
Lush Hiring Process Overview
Lush’s hiring process consists of 4 different rounds of interviews with their team members if you are applying for a role that is NOT in retail. Those 5 rounds of interviews include:
- A Phone Screening with a Recruiter
- Zoom Interview with Team Member
- Assessment / Presentation Given
- Zoom Interview with Full Team Presenting Assessment
Although this is the typical hiring process, the amount of interviews differ between roles. As a general rule of thumb, the more senior your role is the more interviews you will undergo.
For sales associate / retail roles, the process includes 3 rounds of interviews that look like the following:
- Group interview to present a lush product
- 1 on 1 interviews
- Trial interview selling in-store
Step 1: Applying
Where Can I Apply For A Job At Lush?
Jobs at Lush can often be found across their website which you can find at https://weare.lush.com/careers/. They also regularly post on their Linkedin page available here. For one central place to find Lush jobs, you can also check out eComportal. You’ll find a huge selection of Lush remote jobs that relate to the eCommerce industry. Most of these jobs will not be in the retail sector but be more ecommerce specific
How Difficult Is It To Get Hired At Lush?
Lush’s hiring process is rated 2.8 out of 5 by Glassdoor. Out of 523 interviews, 16% were rated negative, 66% were rated positive, & about 18% were rated neutral. Since Lush is a very big company, you can expect a very organised interview process with the hiring team. Their sales associate interviews follow the same process of group interviews, in-store trials, and questions about selling product
Step 2: Interview Process
How Long Does It Take After Applying To Hear Back From Lush?
Lush typically has a fast response time via email after you’ve submitted an application. The typical response time for these roles is less than 1 week.
What Are Some Questions I Can Expect In The Lush Interview Process?
Typically, the questions that the Lush team will ask you when getting interviewed are based on the role that you are getting hired for. You can expect questions directly related to your role that you may have received for similar positions. Overall, common questions that seem to come up a lot regardless of the role being hired for are questions like:
1. Why do you want to work at Lush?
2. Walk me through your past work experience
3. What would you categorise as your strengths and weaknesses
5. What charities or causes do you support?
For Sales / Retail roles:
- Tell me about a time you experienced great customer service
- Tell us about a time you upsold a product
- How would you show or tell a customer about future products?
- If you could create any Llush product what would it be?
How Long Does It Take To Hear Back From Lush After The First Interview
Lush has been consistent with following up each interview by planning the next interview, usually done within a week's time depending on the calendar availability. You can expect a second interview in under 1 week if you pass the first interview and the technical assessments.
For retail associates / sales roles, you can expect to hear back within a couple days or even after your interview process as they like to hire pretty quickly for these roles to cover positions.
Step 3: Getting Hired
How Long Does The Entire Hiring Process At Lush Take?
Typically, you can expect the entire process to take up to 2 - 4 weeks.
We have heard of reports for higher up, managerial roles to take up to 3 months. For roles that are more senior, their process of vetting the candidate will take longer thus the whole hiring process will be longer.
For retail associates, you can expect to hear back within 0-4 days.
How Long Does It Take To Hear Back From Lush About A Job?
After your final interview, you can expect to hear back within a week's time with either a formal offer or an email letting you know you did not get the role.