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Zendesk Careers: A Guide To Getting Hired At Zendesk
Zendesk is a software-as-a-service product that focuses on customer support for hundreds of ecommerce brands. The company was founded in Denmark in 2007 and now has around 5,860 employees
After raising $86 million in venture capital in 2014, Zendesk grew very slowly and primarily through word-of-mouth. Adoption of the product skyrocketed after Zendesk used social media like Twitter to address customer concerns. In November 2022, Zendesk was acquired for $10.2 billion.
If you’ve applied to a role at Zendesk or want to learn more about Zendesk jobs & how to get one - you’ve come to the right place. In this article, we are going to break down the hiring process for Zendesk, the type of interview questions you may receive, and the timeline you should expect to go through during your recruitment process at Zendesk. Let’s jump in!
Zendesk’s Hiring Process Overview
Zendesk’s hiring process consists of 5 different rounds of interviews with their team members depending on the role you're applying for. The 5 rounds of interviews include:
- A Phone Screening with a Recruiter
- A Call with a Hiring Manager
- A Team Member call
- Technical Assessment Interview
- Final Team Interview
Although this is the typical hiring process, the amount of interviews differ between roles. As a general rule of thumb, the more senior your role is the more interviews you will undergo.
Zendesk’s hiring process is very streamlined and organised given the size of the company and the amount of team members they have to deal with new recruitment and hiring processes. You can expect a speedy and streamlined process of interviewing and moving forward to the next stages if you are selected
Step 1: Applying
Where Can I Apply For A Job At Zendesk?
Jobs at Zendesk can often be found across their website which you can find at https://jobs.zendesk.com/us/en/. They also regularly post on their Linkedin page available here. For one central place to find Zendesk jobs, you can also check out eComportal. You’ll find a huge selection of Zendesk remote jobs that relate to the eCommerce industry.
How Difficult Is It To Get Hired At Zendesk?
Zendesk's hiring process is rated 2.8 out of 5 by Glassdoor. Out of 661 interviews, 38% were rated negative, 49% were rated positive, & about 13% were rated neutral. Zendesk commonly hires for roles in data, engineering, sales and business development considering the nature of its company.
Step 2: Interview Process
How Long Does It Take After Applying To Hear Back From Zendesk?
Zendesk typically has a fast response time via email after you’ve submitted an application. The typical response time for these roles is about 1-2 weeks. Their most popular category of roles they hire for tend to be software engineers.
What Are Some Questions I Can Expect In The Zendesk Interview Process?
Typically, the questions that the Zendesk team will ask you when getting interviewed are based on the role that you are getting hired for. You can expect questions directly related to your role that you may have received for similar positions. Overall, common questions that seem to come up a lot regardless of the role being hired for are questions like:
1. Why do you want to work for Zendesk?
2. Walk me through your past work experience
3. How do you measure success within a team
For Marketing & Sales roles:
- What knowledge of SQL do you have? What project have you done on Data analysis and SQL?
- How would you go about creating an ew strategy for an enterprise level company?
- Give me an intro about your experience as a salesperson
- Tell me about your business acumen
For Engineering roles:
- Perform a binary search on a 2d array
- How do you solve a disagreement with a teammate?
- Write a function to count characters in a string
- Do you have experience with Postgres? AWS? Python (for data engineers)
- Walk me through your past mistakes that you’ve made
How Long Does It Take To Hear Back From Zendesk After The First Interview
Zendesk has been consistent with following up each interview by planning the next interview, usually done within a week's time depending on the calendar availability. You can expect a second interview in 1 to 2 weeks if you pass the first interview and the technical assessments. Zendesk is very organised with their hiring process, if you do not make it past certain stages they will notify you
Step 3: Getting Hired
How Long Does The Entire Hiring Process At Zendesk Take?
Typically, you can expect the entire process to take up to 4- 6 weeks.
We have heard of reports for higher up, managerial roles to take up to 3 months. For roles that are more senior, their process of vetting the candidate will take longer thus the whole hiring process will be longer.
How Long Does It Take To Hear Back From Zendesk About A Job?
After your final interview, you can expect to hear back within a week's time with either a formal offer or an email letting you know you did not get the role.