process Retriever returns, maintain inventory, and handle e-wasteParticipate in 2-week sprint planning, owning 1–2 mini-projects per cycleEscalate urgent issues (SEV1s) appropriately and partner with Office Ops, Engineering, and Security teamsKeep tickets and documentation up to date to ensure visibility and cross-team alignmentIdentify and drive process improvements to increase team efficiency and user satisfactionYour Expertise5+ years in IT Support, ideally in a hybrid or remote-first environmentStrong troubleshooting skills across macOS hardware, SaaS tools (Google Workspace, Okta, Zoom, Slack), AV systems, and networkingProven track record of execution and ownership—you take initiative and follow throughConfident being the on-site point of contact, with strong communication and collaboration skillsAbility to effectively collaborate with East Coast IT peers, ensuring alignment across time zones and seamless end-user supportExperience with Jira, Slack, and MDM tools such as Jamf and IntuneAbility to stay composed and effective in a fast-paced environmentYou'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

- The standard base salary range for this position is $92,000 - $110,000 annually + equity + benefits- Our salary ranges are determined by role, level, and location#LI-MN1Attentive Company ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other’s championsChampion the Customer - Our success is defined by our customers' successAct Like an Owner - Take responsibility for Attentive’s successLearn more about AWAKE, Attentive’s collective of employee resource groups.If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.