Analyze and evaluate existing billing processes to identify areas for improvement, streamline workflows, and implement best practices.Assist in creating and maintaining detailed process documentation to ensure consistency, compliance, and transparency across the billing team and external partners.Identify opportunities for automation within billing workflows, including new product billing processes, to improve efficiency and accuracy.Work closely with FP&A, Business Systems, Customer Service and Product teams to align billing operations with overall business objectives.- The US base salary range for this full-time position is $110,000 - $135,000 annually + equity + benefits- Our salary ranges are determined by role, level and location#LI-LB1Attentive Company ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other’s championsChampion the Customer - Our success is defined by our customers' successAct Like an Owner - Take responsibility for Attentive’s successLearn more about AWAKE, Attentive’s collective of employee resource groups.If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know. Apply for this jobAttentive Home PageJobs powered by

Establish, track, and report on key performance indicators (KPIs) to measure the success of billing operations and drive continuous improvement.Design and implement systems to improve access to real-time billing data, empowering teams with actionable insights.Collaborate with cross-functional teams to ensure seamless billing integration for new products and services.Provide leadership, guidance, and mentorship to the team as a whole, fostering a culture of excellence and innovation.Your ExpertiseBachelor’s degree in Finance, Accounting, Business Administration, or a related field.7+ years of experience in billing operations, process improvement, or a related field, with at least 2 years in a management role.Some expertise in process improvement methodologies, such as Lean, Six Sigma, or similar frameworks.Strong analytical skills with experience in KPI development and performance tracking.Proficiency in data visualization tools (e.g., Tableau, Power BI, Looker) and familiarity with billing systems and automation platforms.Proficiency with Netsuite, Salesforce and integrations between both tools. Exceptional communication and collaboration skills, with the ability to influence stakeholders across all levels.A proactive and detail-oriented approach to problem-solving.Experience managing billing operations in a fast-paced, high-growth environment is a plus.You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work