Warehousing and Fulfillment

Analyze and verify eCommerce order data and shipping status to ensure fulfillment accuracy, flagging exceptions or delivery issues for immediate resolution  Detect, contain, and resolve warehousing issues that stem from manufacturing, systems, the website, or training Help the Customer Happiness Team to help Bombas customers. Examples include supporting resolution of customer-reported fulfillment errors, and creating returns-handling processes Provide fulfillment support for product launches and peak season  Manage special VAS projects across sales channels, monitor progress against agreed timelines, and report on financial impact. Develop and maintain Operations SOPs, regularly validating vendor compliance  and updating documentation to reflect process improvements Data and Analytics Ensure consistency of data across systems: Shopify, NetSuite, and the 3PL’s WMS. Key elements include orders, fulfillments, and movements of inventory. Compare actual expenses to forecast, highlighting discrepancies and identifying discussion points for the warehouse. Manage physical and virtual inventory. Physical: cycle counting, shrinkage, work orders. Virtual: adjustments, transfers, kits. Cross-channel support In addition to eCommerce, Bombas also has Wholesale and Donation sales channels. The Operations team supports all channels, so this role may also take on reporting and systems audit responsibilities beyond eCommerce. Team work!