Deliver on Revenue Accountability: Consistently meet or exceed upsell and renewal targets, contributing to both individual and company wide revenue objectives. Own the Upsell Pipeline: Maintain an active pipeline of expansion opportunities across the assigned client portfolio, accurately forecasting revenue and tracking progress toward monthly and quarterly sales goals. Identify Growth Opportunities: Analyze account performance, client objectives, and market trends to pinpoint where CTC’s additional offerings (such as new channels, creative solutions, or strategic programs) can drive incremental ROI. Collaborate Cross Functionally: Partner with internal teams (Growth Strategy, Creative, and Email) to design and deliver data driven proposals that align client growth goals with CTC’s service capabilities. Lead Strategic Conversations: Communicate new strategies, present performance insights, and position upsell opportunities as natural extensions of client success. Maintain a Client First Approach: Act as a trusted advisor and advocate, ensuring every upsell initiative strengthens the client’s overall results, satisfaction, and long-term partnership value.

Cultivate Trust and Credibility: Serve as the primary point of contact for day-to-day client communications, developing relationships built on transparency, reliability, and strategic partnership. Anticipate and Address Needs: Maintain a pulse on client goals, concerns, and market dynamics to identify risks early and provide proactive solutions before issues escalate. Collaborate to Solve Challenges: Work closely with internal teams (including Strategy, Creative, Email, and Operations) to troubleshoot and resolve client challenges swiftly, ensuring alignment between client priorities and internal execution. Drive Client Confidence: Communicate with clarity and accountability, translating complex challenges into actionable next steps and demonstrating ownership of both problems and outcomes. Champion a “What’s Best for the Client” Mindset: Balance advocacy for client success with operational discipline, ensuring all solutions strengthen long term retention, satisfaction, and performance outcomes. YOU CREATE AN ENVIRONMENT OF EXCELLENCE The Associate Account Executive sets the tone for operational excellence across every client engagement, ensuring that communication, execution, and collaboration meet the highest professional standards. This role demands precision, accountability, and an unwavering commitment to quality.  Creates an environment where both clients and internal teams can thrive. Success in this area is measured by the consistency, clarity, and care brought to every interaction, deliverable, and outcome. The Associate Account Executive will: Demonstrate professionalism and attention to detail: Deliver high quality work across every touchpoint, ensuring communication is clear, organized, and complete. Every interaction reflects CTC’s standard of excellence. Take ownership and deliver on commitments: Manage priorities with accountability, meet deadlines reliably, and see projects through from concept to completion.  Drives forward progress and resolves challenges with initiative and integrity. Foster operational discipline: Maintain structure within accounts by upholding processes, tracking deliverables, and ensuring alignment between teams so that execution remains smooth, predictable, and efficient. Model excellence for others: Set an example through preparation, responsiveness, and follow through, elevating the performance of peers and reinforcing a culture of trust and excellence across the team. Pursue continuous improvement: Seek feedback, identify opportunities to enhance workflows or communication, and consistently refine approaches to make CTC’s client experience stronger, faster, and more impactful.   What Success Looks Like Position Specific Skills Client Relationship Building: Builds and maintains positive relationships with day-to-day client contacts through clear communication, responsiveness, and reliability. End to End Sales Skills: Assists in identifying potential upsell and cross-sell opportunities by understanding client goals and aligning them with CTC’s offerings. Contract and Proposal Ownership: Own the preparation of contracts and proposals, ensuring details align with client needs and internal guidelines. Problem Solving and Collaboration: Proactively helps address client questions and challenges, collaborating with internal team members to deliver timely, effective solutions. eCommerce Marketing Knowledge: Familiar with eCommerce platforms, digital advertising, and customer acquisition strategies, with a strong interest in learning how to optimize performance and drive client results. Clear and Professional Communication: Communicates clearly and confidently across teams and with clients, ensuring information is shared accurately and efficiently. Technical Skills