Provide timely IT support for staff across the company including onboarding and offboarding. Maintain hardware inventory (specs, upgrades, recycling, replacements). Monitor systems, software, and plug-ins for issues and escalate as needed. Support and enforce Google Drive conventions, permissions, and sharing protocols.Assist in creating automated flows or streamlined solutions for recurring issues. Collaborate with Operations and other stakeholders on process improvements.

Take ownership of day-to-day IT needs across the company. Document common technical processes and procedures for staff reference. Build relationships with vendors and internal teams to ensure smooth communication. Identify recurring IT issues and propose improvements or solutions. Success in Your First Twelve Months Looks Like Help maintain a reliable, secure, and efficient technology environment. Support software transitions or upgrades with documentation and training. Play a key role in keeping staff productive by proactively solving IT challenges.   WHAT YOU’LL BRING TO THE TABLE 2–4 years of experience in IT support, systems administration, or related role Hands-on experience with macOS and MDM tools (Kandji, Apple Business Manager) Strong understanding of Google Workspace administration, licensing, and security Familiarity with IT security practices including phishing simulations and DMARC compliance Ability to troubleshoot a wide range of SaaS platforms (Slack, Asana, Zoom, HubSpot, Kajabi, Greenhouse, Stripe, etc.) Excellent communication skills with both technical and non-technical users Organized and proactive, able to manage multiple systems and projects at once Experience troubleshooting hardware and software issues in a fast-paced environment Familiarity with databases and/or data storage systems is a plus. Excellent problem-solving skills and curiosity to dig into technical challenges Clear and professional communication skills with both technical and non-technical users Strong organizational skills with attention to detail A proactive mindset—willing to roll up your sleeves and figure things out Knowledge of DNS/domain management (GoDaddy, Cloudflare) preferred Experience with automation tools (Zapier, Flowsana) a plus Platforms & Tools You’ll Work With