Client Relationship Management: Builds long-lasting relationships with clients, by identifying key stakeholders and cultivating them into fervent supporters of DISCO. Serves as the main external point of contact for any escalations, ensuring swift issue resolution. Provides proactive management and risk mitigation for DISCO clients to ensure their sustained success and account expansion.   Adoption and Growth: Drives adoption and growth within accounts through proactive user outreach and adoption strategies aimed at reinforcing ROI for all active users. Designs and executes quarterly Business Reviews with key stakeholders to identify opportunities for enhancing the client experience, growing usership of existing solutions, and aligning new products with client business goals. Performance Analysis and Improvement: Analyzes business processes and client data to quantify account health, prioritizing internal process changes, and client outreach. Monitors trends in Net Promoter Score (NPS) and Customer Satisfaction (CSAT) for assigned accounts to ensure company efforts result in improved client experiences. Tracks critical feedback from meetings with client executives and advocates for product and process changes to enhance CSAT.  Cross-Functional Collaboration: Collaborates cross-functionally within and across various internal functions to address client concerns and barriers. Provides solutions to clients by utilizing strong problem-solving skills and an analytical approach. Builds strong internal connections to ensure support and delegates and manages multiple tasks that are in flight.

7+ years of client success or account management for a rapidly growing SaaS company Experience working with multimillion dollar corporations and law firms  Experience partnering with clients through leveraging playbooks, relationship building and problem solving to deliver results Knowledge and understanding of the eDiscovery industry Excellent presentation and communication skills (oral and written)  Understanding of the eDiscovery market.  Customer-centric thought process with the ability to provide process improvement to the client experience. A problem solver, who is able to manage expectations, as well as provide positive impact to the relationship.  Highly analytical with experience manipulating data to create insights and inform business decisions Even Better If You Have… Experience working in a rapidly scaling organization with multiple products. Previously worked in a SaaS organization, which also provided professional services surrounding the core software products. Perks of DISCO  Open, inclusive, and fun environment Benefits, including medical, dental and vision insurance, as well as 401(k)  Competitive salary plus RSUs Flexible PTO  Opportunity to be a part of a company that is revolutionizing the legal industry Growth opportunities throughout the company About DISCO DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.  Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!  We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.