Triage and Manage IT ticketing queues and end-user service requests, ensuring timely and effective resolution Configure, deploy, and maintain computer systems across a mixed OS environment (Windows and macOS) Lead onboarding for all new hires, contractors, and interns, ensuring a seamless IT setup and experience Oversee hardware procurement and maintain accurate IT inventory and enterprise-wide asset tracking Provision and manage local and SaaS-based user accounts across platforms such as Google Workspace, JumpCloud (or Okta), and other business-critical tools Troubleshoot and resolve technical issues across both Windows and Mac systems, as well as within local and cloud-based applications Setup and test hardware and peripherals for new user station setups Manage mobile device configurations, user accounts, and support through an Enterprise MDM/EMM platform Onboarding Training and Knowledge-base Development Provide support for A/V systems and video conferencing tools to ensure smooth virtual and in-person collaboration

Bachelor’s degree in a technology-related field preferred, or equivalent relevant work experience 4+ years experience with IT service desk triage and customer support best practices 3+ years experience supporting an Enterprise Google Apps environment 2+ years knowledge of general SSO platform workflow Advanced PC and Mac troubleshooting skill set is necessary Ability to troubleshoot and resolve issues with printers and computer peripherals Personable, approachable, and customer-focused demeanor Strong verbal and written communication skills Highly detail-oriented with strong organizational and documentation skills Proven ability to manage and prioritize multiple tasks simultaneously Motivated and enthusiastic self-starter who works well independently and thrives in a collaborative team environment Must be flexible with working hours, including occasional evenings and weekends on a rotational basis POSITION TYPE:This is a full-time exempt position.WORK ENVIRONMENT:This position is in-office, working out of our HQ in Durham, North Carolina 4x a week. SALARY:$70,000-$85,000 + Bonus BENEFITS: Comprehensive benefit plans with low premium options, including medical, dental and vision coverage, along with supplemental coverage options Free life insurance, short term disability and long term disability 401(k) plan with a company match of 100% of the first 2%, and 50% of up to an additional 4% with no vesting period Unlimited vacation and generous sick time Half day Fridays year-round (subject to business needs) 12 weeks of fully paid parental leave 4 weeks of fully paid disability leave Free Dollar Shave Club Products Monthly cell phone and work-from-home stipends APPLICATION PROCESS:All applications must be submitted via our Applicant Tracking System, Greenhouse, in order to be considered. Once you submit your application, the recruiting team will review your submission and will reach out if your skill sets and/or qualifications match our needs. If selected, you’ll be invited to an initial phone screening interview with a recruiter before meeting with various members of the team. Candidates will be notified if they are not selected for the position. The position will remain open and we'll be accepting applications until the role is filled. Dollar Shave Club is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identification, national origin, disability, or protected veteran status.Reasonable Accommodation: Dollar Shave Club provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: [email protected] state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Dollar Shave Club will be reviewed at the e-mail address supplied.Dollar Shave Club will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.Thank you for considering a career with Dollar Shave Club  Privacy Notice for California Job Applicants Dollar Shave Club participates in the E-Verify program. Please click the links for more information: E-Verify Participation Right to Work