Monitor, investigate, and resolve escalated consumer complaints
Work cross-functionally to ensure all suppliers, vendors, and manufacturing partners have the information, guidance, and feedback needed to consistently produce high-quality products
Develop quality standards and acceptable ranges in collaboration with Production, R&D/PD, and Packaging
Train, monitor, and educate internal team members, as well as external vendors, suppliers, 3rd party service providers, and manufacturing partners on our quality requirements and overall performance expectations
Investigate and resolve non-conformances that occur in either products or processes, and apply effective corrective actions
Track, analyze, and report on departmental quality KPIs
Protect the brand on the market by ensuring all products are produced, shipped, stored, transported, and received according to standard operating procedures as related to quality.
Requirements
Provide informed guidance on the disposition of damaged, excess, expired, out-of-spec, and obsolete finished goods, components, and raw materials while being a good steward of company resources
Disposition can include returning off-spec components or finished goods to the manufacturer, inspecting and sorting finished goods, disposal, rework, relabeling, and repacking
Monitor, track, and manage the final disposition of damaged, excess, expired, out-of-spec, and obsolete inventory to the point of completion
This includes disposing of branded products economically, safely, and discreetly, which prevents scavenging, reselling, or unauthorized photography during the disposal process while obtaining and retaining all required documentation.
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