Advise and Guide -  Assist a diverse range of Enterprise B2B SaaS customers in adopting G2’s solutions and maximizing their ROI Trusted Advisor -  Serve as a reliable advisor throughout the customer lifecycle, from onboarding to renewal Consultative Approach - Provide customers with best practices to leverage G2’s products, including buyer intent, market intelligence, content, and review generation, aiming for high renewal rates and identifying upsell opportunities Relationship Building - Form strong relationships with stakeholders at all levels, keeping them engaged and supported via email, phone, Zoom, and occasionally in-person Understand Needs -  Anticipate and address customers' needs and goals Mutual Success Plans -  Create and track Mutual Success Plans, holding business reviews to celebrate successes and course-correct when necessary Strategize - Partner with an Account Manager to expand and renew revenue within the managed book of business Cross-Functional Collaboration - Work with other teams to gather and report on customer satisfaction, feedback, and resolve any account issues Feedback Loop - Collaborate with the Product team to provide customer and market feedback, keeping G2’s products and services ahead of the competition Travel - Occasionally travel to customer conferences

Experience - 4+ years in Customer Success or technology product consulting Marketing Expertise - Proficient in marketing strategy, planning, and tactics, including Account-Based Marketing (ABM), ROI methodologies, Paid Media, and Marketing Technology (MarTech) solutions Industry Experience - Worked with enterprise-level customers in the technology, software, sales tech, paid media, or digital marketing/advertising industries Relationship Building - Exceptional relationship-building skills Attention to Detail - Highly detail-oriented with excellent project and time management skills Multi-tasking - Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture Communication Skills - Strong verbal, written, and presenting communication abilities. Engaging style that captures customer attention, establishes expertise, and encourages further engagement Customer Focus - Passionate for exceeding customer goals and delivering value Technical Implementation - Experience in implementing and supporting large-scale, cloud-based, SaaS technology solutions within large organizations unfamiliar with improved methodologies Business Applications - Proficiency in Salesforce, Slack, Zoom, Gong, Catalyst, and Groove preferred Our Commitment to Inclusivity and Diversity At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.  -- For job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice before applying to this job.