Lead customers through an outlined onboarding process and advise on best practices to take full advantage of the G2 product Problem-solve with customers to get the G2 product integrated and delivering value in the customer environment, sometimes finding creative solutions in the customer system Use extensive knowledge of integrations and related go-to-market systems to be a thought partner with customers for how G2 solutions can deliver value for them Manage a portfolio of accounts with varying project statuses Form strong relationships with customers and work to keep them fully engaged throughout the implementation process through completion Conduct client training sessions to ensure understanding of product and G2 resources Drive key milestones meetings, and manage the escalation process when customers are off-track Provide ongoing, on-demand support for integrations, insights, and data mapping, for customer accounts after initial onboarding Collaborate with Sales, Account Manager, Customer Success Manager and other roles to ensure smooth handoff and knowledge sharing

3-7 years of customer service, customer support, sales engineering or project management experience in a B2B environment Ability to problem-solve technical issues with customer systems Outstanding presentation and communication skills Proven project management, follow-up skills and attention to detail Ability to build rapport and collaborate with others within the company and externally The ability to learn quickly and work independently in a fast-paced environment Experience with B2B marketing and sales tools (e.g. salesforce, hubspot, segment) Preferred Skills to help your application stand out Technical support background, especially helping customers integrate SaaS systems with their environment, is a significant plus E.g. Computer skills (Salesforce, highspot, gong, googlesuite) Our Commitment to Inclusivity and Diversity At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.