Develop and execute a strategic product vision and roadmap for Customer & IRL, ensuring alignment with business objectives and customer needs

Differentiate digital products (Web, App & Train) through expertise in app customer experience, technology, and experimentation Lead end-to-end delivery of key initiatives, working closely with development teams to ensure high-quality, timely execution Own and prioritise the product backlog, ensuring initiatives deliver maximum value for both customers and the business Collaborate cross-functionally with Technology, CRM, Marketing, and Commercial teams to refine requirements, optimise delivery efficiency, and manage interdependencies Take a hands-on approach to backlog management, defining epics and driving execution through agile sprints Develop and implement go-to-market strategies for customer engagement initiatives, ensuring smooth adoption and measurable outcomes