The Opportunity We’re looking for a Sales Manager (SMB) to lead a high-performing team of SMB Account Executives. This team is passionate about helping small and mid-sized ecommerce businesses grow — and you’ll help guide and elevate that impact every day. You’ll coach, develop, and inspire your team to exceed revenue goals while building a culture grounded in curiosity, transparency, and accountability. You’ll also play a key role in scaling Klaviyo’s presence in the SMB market — where every customer interaction truly matters. If you're a people-first leader who thrives in fast-moving, high-growth environments — and loves to build and iterate — this could be a great fit. What You’ll Do

Work closely with Sales Enablement to coach your team on pipeline management, deal strategy, and product storytelling. Use data to guide your decisions — spotting trends, addressing challenges, and helping your team level up. Partner with Marketing, Partnerships, and Customer Success to create a seamless journey from first touch to renewal. Be a culture ambassador — lead with empathy, grit, and Klaviyo’s values every day. Host regular 1:1s and give clear, actionable feedback to help your reps grow in their careers. Who You Are