Passionately establishing yourself as the trusted advisor for 20-45 SMB Klaviyo customers Strategically consult with these customers to devise strategies to help increase email and SMS revenue for all customers through the Klaviyo platform Use creative problem solving to help customers reach their business goals and maximize the value they are getting from Klaviyo Build strong relationships with customers to drive executive stakeholder alignment on both the customer and Klaviyo side Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals Ensuring customer sentiment is strong, serving as an internal advocate for your customers and leading cross-functional efforts to solve for the customer Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.

5+ years of account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time Excellent program management skills, you are able to own customer projects from scoping & planning through to implementation and measuring success  You are a trusted advisor to your customers, able to assist in prioritizing initiatives based on competing priorities and resources. You can effectively push back and challenge customers, and leverage data to reinforce your recommendations Excellent communication skills via phone, video conference and email Curious and eager to learn You are adaptable to change and thrive working in a fast paced environment Experience managing customer relationships through Salesforce, Gainsight or similar CRMs and experience using email / SMS marketing platforms and E-Commerce platform Professional Mandarin speaking is needed to support our Asia expansion ambitions and our clients    Nice to Have   Familiarity with Klaviyo; completing the Product Certificate is a plus #LI-Hybrid We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey hereOur salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards - Global Benefits to find out more about our Total Rewards package. Your recruiter can provide more details about the specific salary/OTE  range for your preferred location during the hiring process.Base Pay Range in Local Currency:$100,000—$150,000 SGDGet to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.