Develop a deep understanding of the discrete components of Klaviyo's message sending pipelines, as well as the lifecycle of any given message, across all channels. Develop a feature roadmap to merge business demands with technical needs, spanning Product, Engineering, and the Go-To-Market organization to derive a top-down priority across functions, as well as modeling associated impact measurement for each feature.  Become the business-facing representative for the Unified Channels Platform, delivering and maintaining documentation, communicating technical constraints, and identifying business opportunities that can be unlocked with further platform progress. Define a strategy around improving Klaviyo’s Engagement Tracking service, including a re-examination of how Klaviyo identifies and provides customer toolsets around non-human interactions (NHIs) in messaging analytics & attribution.  Identify, size, and formulate strategies to alleviate messaging pipeline bottlenecks leveraging our internal pipeline analytics service; prioritize incremental observability and granularity wins as needed. Take ownership of Klaviyo’s Smart Sending feature set, collaborating with the Data Science team to enable model-driven messaging outcomes and redefine how Klaviyo helps its customers maximize ROI for marketing messaging without inundating their customers.  Drive programmatic parity of Klaviyo’s messaging feature set across channels through partnership with the APIs team. Partner with the Platform Anti-Abuse team, as well as across Channel messaging teams, to standardize patterns of abusive content checks, as well as relevant observability, within Klaviyo’s messaging pipelines.  Partner with Product Management peers and Engineering counterparts across Channel Infrastructure to understand the pain points of onboarding new channels from recent stakeholder experiences, distilling insights into a framework to minimize friction for future channel onboarding.

A highly experienced Product Manager with over 5 years’ experience in a SaaS environment, with recent experience operating within one or more messaging ecosystems.  Comfortable with defining research spikes and requirements around customer-facing experiences, as well as back-end systems. Familiar with constraints and tradeoffs around message throughput and delivery (e.g. email deliverability and deferrals, SMS aggregation and throttling, etc) Experienced with working across multiple stakeholders across various functions in large scale, high priority projects where strong coordination and timely communication are valued at a premium. Experienced with API design across messaging and reporting use cases. Experience working alongside Data Scientists, including an understanding of tradeoffs between different model approaches, edge case handling, etc.  Comfortable asking difficult questions to eliminate ambiguity, and oriented towards defining and maintaining requisite documentation. A team player who can collaborate and build trust with engineers, designers, data science and other cross-functional teammates. Think creatively and approach problems with system-level thinking. Nice to have: Direct experience scaling one or more messaging platforms, preferably an “owned” channel (e.g. Email, SMS, or Push). Experience working within one or more of the following messaging channels: Email, SMS, Push, WhatsApp. Experience working directly, or with Engineers, to build net-new APIs – including necessary guardrails to prevent unintended usage / abuse. Experience with webhook-driven event reporting and/or message engagement tracking.   We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey hereMassachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.Base Pay Range For US Locations:$140,000—$210,000 USDGet to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.