Deliver business impact by setting and executing a roadmap that advances our integrations and drives measurable results. Champion customer needs by spending significant time with merchants and partners, building a deep understanding of their workflows and challenges. Think deeply and analytically to break down complex problems, explore multiple solutions, and ensure every edge case is addressed. Communicate exceptionally well in writing and verbally, ensuring clarity across all stakeholders. Lead by example as a mentor and coach, raising the bar for other PMs on the team.

Collaborate across product, engineering, research, design, sales, partnerships, and external stakeholders to deliver high-impact outcomes. Own and prioritize the roadmap for self-hosted integrations, focusing on the projects with the greatest business impact. Write detailed specifications that anticipate use cases, solve problems elegantly, and leave no ambiguity. Ship features quickly and iteratively, getting value into customers’ hands while continuing to improve. Mentor other product managers, sharing your experience and raising the overall standard of product excellence. Continuously learn and dive deep into new areas, becoming an expert in self-hosted eCommerce platforms and extensibility. Who You Are: 5-7+ years of product management experience, ideally with technical products or infrastructure. Proven track record of owning products end-to-end and delivering measurable business outcomes. Strong technical expertise in system integrations (REST APIs, webhooks, authentication, data pipelines, cloud architecture). Experience with products where extensibility is a core requirement, enabling customization and integrations across ecosystems. Background working with enterprise/upmarket merchants, mapping technical and business requirements across multi-system environments. Experience collaborating with external partners and aligning on joint strategic priorities. Passionate about building B2B SaaS products, with a hustler mindset, resourcefulness, and bias toward action. Exceptional written and verbal communication skills. Nice to Have: Familiarity with extensions and plugins, especially in the eCommerce space. Experience with internationalization and how it affects integrations and content. Your First 90 Days In your first 30 days, you will get acclimated to Klaviyo and our product: