You'll oversee the ticket queue related to collaborative technology, ensure that priority tickets are solved expediently, and provide coaching and guidance to more junior team members. You’ll support in office events for Klaviyos and help educated end users on using the in office collaborative technology You'll support our conference rooms and unified communications technology on a Global scale. Identify recurring technical issues and eliminate manual processes through automation. You'll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo. You'll provide real-time support to Klaviyos globally by asking the right questions to dig into the root cause of the AV problem. Establish team standards and monitor objectives and key results (OKRs). Participate actively with documentation and write knowledge base articles, including editing and reviewing documentation created by junior team members.

You have experience managing projects or initiatives. You have experience running an audio console, video switcher, camera, microphone and related equipment. You’ve run live events, live audio reinforcement, basic live TV production, or similar. You have experience with Wirecast streaming software (or similar), Zoom, Jamboard, and other unified communications solutions.  You've worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, 1Password, Google Workspace, and Atlassian Product Suite (Confluence/Jira). You’ve worked with Robin, OfficeSpace, Envoy or similar workplace management applications.  You have clear verbal and written communication skills.  You're passionate about learning new technologies and passing that knowledge on.  You enjoy working on challenging problems and finding impactful solutions. You have wired and wireless networking knowledge. You can work from the Boston office at least 4 days per week as needed and offer after-hours on-site event support as needed. Provide on-call support on a rotational basis after business hours.  Able to handle freight shipments and moving equipment up to 50lbs. Nice to have You got experience working in a help desk or support environment using a ticketing system such as FreshService, Zendesk, or similar. You've got experience with programming languages or scripting knowledge. You have experience with MDM/SSO strategy and support.  You have wired and wireless networking knowledge. Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Please visit Klaviyo Rewards to find out more about our Total Rewards package. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.Base Pay Range For US Locations:$88,000—$132,000 USDGet to Know Klaviyo We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.