Account Managers are initially responsible for nurturing and driving adoption & utilization in an account, and then expanding our existing footprint. They focus on value realization, executive relationships, renewals, and strategic expansions. They identify new business units or teams who could get value from Mixpanel, navigate to decision makers in those groups, then run the sales motion to land those expansion opportunities. Customer Success Architects work with the AM to implement and onboard customers across a shared book of business, driving adoption and utilization and organically growing our most strategic accounts. They are usually the primary technical contact, and interact with customer users and stakeholders on a daily basis to ensure they are leveraging Mixpanel to the fullest. The CSA also often acts as a connection point to Mixpanel’s Product and Engineering teams who support our largest customers. 

You are highly consultative with savvy business acumen You have sound data instincts and love making data-driven decisions with Mixpanel You are experienced working with executives at large enterprises You are technically curious and interested in learning new technologies You love to solve problems and always find a way to deliver value for our clients You can develop relationships with senior stakeholders which allow you to navigate up and across organizations You have the commercial skills and mentality to drive expansion deals Responsibilities Strategic Account Planning: Own the creation, iteration, and execution of strategic account plans for each account. Continuously drive alignment between customer success plans and overall business goals. Primary Point of Contact: Act as the primary point of contact for all aspects of the account, both internally and externally, serving as the quarterback for account management. Onboarding & Adoption: Work with the CSA to guide new customers through the onboarding process, ensuring they understand Mixpanel's features and are set up for success. Provide ongoing training, support, and best practices to drive product adoption. Customer Advocacy: Gather customer feedback and share it with internal teams to influence product improvements and enhancements, ensuring customers' needs are met. Data Analysis & Forecasting: Utilize Mixpanel and other data sources to analyze customer behavior, forecast future trends, and identify areas for improvement. Collaborate cross-functionally with internal teams (Sales Engineering, Professional Services, Product, Marketing, Legal) to enhance account success. Churn Prevention: Identify at-risk customers early and address concerns proactively to prevent churn, ensuring customer satisfaction and long-term engagement. Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and advocate. Facilitate executive alignment with involvement from Executive Sponsors to drive long-term success. Value Realization & Growth: Proactively identify opportunities for customers to extract more value from Mixpanel, helping them expand usage, achieve business objectives, and identify upsell and cross-sell opportunities. Business Monitoring & Insights: Constantly monitor customer businesses and their industries to understand potential opportunities or threats, aligning business reviews with customer initiatives. Use insights to provide strategic guidance and consult on Mixpanel’s place in the analytics market. Expansion & Renewal Management: Identify, qualify, and manage expansion opportunities while overseeing end-to-end renewal negotiations. Ensure consistent revenue growth through opportunistic upsells and retention efforts. We're Looking For Someone Who Has Experience: 1-3 years of related work experience in full-cycle SaaS, post-sales customer management, or a similar role such as Account Manager, Customer Success Manager, Account Executive, Support, or Sales Engineer. Proven success in managing and growing accounts, with experience handling a 7-figure book of business and closing $50K+ sales opportunities. Experience with contracts over $100k in ARR Technical Aptitude: Strong technical acumen and understanding of how data-driven decision-making can transform products and businesses. Ability to engage with end-users and stakeholders in Engineering, Product, and Design functions by demonstrating deep product and industry knowledge. Communication & Collaboration: Clear and effective communicator, both written and verbal, with strong interpersonal skills. Ability to work cross-functionally, partnering with internal teams such as Sales, Product, Customer Success, Professional Services, and Engineering to solve complex problems. Experience collaborating on opportunities and bringing in technical resources as needed. Customer Management: Experienced in building and maintaining relationships with executive and C-suite stakeholders, with professional polish and confidence in delivering strategic presentations. Adaptability & Resilience: Demonstrated ability to thrive in a fast-paced, constantly changing environment. Agile, resilient, and able to encourage continuous improvement while adapting to evolving business needs. Ownership & Results-Driven: Strong sense of ownership, accountability, and a results-driven mindset. A strong work ethic, desire to learn, and commitment to excellence. Curiosity & Industry Knowledge: Deep curiosity for the product analytics space and staying informed about market trends and competitors. This set of requirements blends both technical expertise and strong customer management skills, emphasizing a combination of experience in SaaS, data-driven decision-making, and relationship-building at an executive level. Bonus Points For