Account Managers are initially responsible for nurturing and driving adoption & utilization in an account, and then expanding our existing footprint. They focus on value realization, executive relationships, renewals, and strategic expansions. They identify new business units or teams who could get value from Mixpanel, navigate to decision-makers in those groups, then run the sales motion to land those expansion opportunities. Customer Success Architects work with the AM to implement and onboard customers across a shared book of business, driving adoption and utilization and organically growing our most strategic accounts. They are usually the primary technical contact and interact with customer users and stakeholders daily to ensure they are leveraging Mixpanel to the fullest. The CSA also often acts as a connection point to Mixpanel’s Product and Engineering teams who support our largest customers. 

This is a hybrid role based out in New York City. The Senior Account Manager is responsible for supporting implementation, onboarding, adoption, adoption, utilization, renewal, and expansion activities in Mixpanel's top accounts. This includes being responsible for the overall health of a customer, ensuring they are getting value from Mixpanel, and being the primary relationship lead for senior stakeholders. They are ultimately responsible for making sure customers in their portfolio are constantly learning from their data and extracting value out of their investment with Mixpanel, then strategically expanding Mixpanel’s footprint within the organization or to other subsidiary companies. The role blends commercial experience (renewal & expansion responsibilities) with technical savvy (product adoption) to bring value to enterprise customers.