Supports the Customer Service Manager with day to day logistics planning and customer service tasks such as responding to customer and carrier inquiries, requesting lot exceptions and allocations, processing and routing customer orders, etc.  Manage inbound customer orders which includes processing orders within NetSuite and ensuring orders are tendered in TMX with our carrier base and that customer needs are being met. Oversee the daily influx of bill of ladings to ensure accurate internal order entry and warehouse output. Act as a liaison between customers and internal departments to ensure clear communication, timely resolution of issues, and a positive customer experience. Provide support in early stages of onboarding new customers by ensuring the supply chain team is aligned on all customer requirements and are able to execute prior to attaining first order. Monitor inventory levels closely and manage potential inventory shortages, including proactive communication with customers when adjustments are required. Provide support in building SOPs as we continue to grow out our team and daily operations.

1-2 years of previous logistics experience; at either a 3PL or CPG experience is a plus. Proven experience in a highly collaborative and fast-paced business environment. Dynamic problem solver who is comfortable wearing multiple hats and addressing issues on the fly. Transparent, open communicator who is also a great listener and can read between the lines. Deadline oriented with the ability to develop timelines, organize assignments, set priorities, and carry out plans. Strong attention to detail, hard work ethic, ability to work well with others and highly organized. Ability to be a collaborative team member in a dynamic growth environment.  Proficiency with Microsoft 365 (Excel, Word, PowerPoint), with the ability to create, organize, and collaborate on documents, spreadsheets, and presentations in a fast-paced, team-oriented environment. ERP software experience is preferred.  Experience with team collaboration tools such as Slack, Asana and Zoom preferred. Estimated 15% travel for the role, including overnight.   REPORTS TO:  Customer Service Manager   COMPENSATION: $68,000-$78,000 base salary plus bonusHOW WE WORK We may be fully remote, but we’re anything but disconnected. OLIPOP has grown from a few passionate people around a table to a nationwide team, and we’ve done it without losing our collaborative spirit or sense of purpose. Connection here is intentional. From cross-functional projects and IRL offsites to thoughtful Slack threads and spontaneous gifs, we make the effort to stay close, even across time zones. Sure, we move quickly, but we lead with trust, transparency, and a shared commitment to doing work that matters. We value thoughtful debate. We give feedback with care and receive it with curiosity, knowing that real growth, both personal and collective, comes from listening as much as leading. Because at OLIPOP, it’s not just about getting things done. It’s about growing together, staying true to what matters, and building something with lasting impact.   WHAT WE VALUE At OLIPOP, our values aren’t just posters on a wall. They shape how we show up: for each other, for our customers, and for the mission we’re chasing together.  Mission Connectivity: Everything we do ladders up to our shared goal: supporting human health. Whether launching a new flavor or conducting clinical research, the mission stays front and center. Indomitable Spirit: When things get messy, we get inventive. We stay curious, adapt quickly, and find the path forward, most likely with a dedicated Slack thread and a beautifully overbuilt deck. Lead at Every Level: Leadership isn’t about titles, it’s about ownership. We speak up, follow through, and lift each other up. If you’ve got ideas and initiative, you’ve got influence. Courageous Humility: We’re confident in what we bring and curious about what we don’t know (yet). We give feedback with care, take it with grace, and know that real growth takes both.   WHAT WE’RE LOOKING FOR Success at OLIPOP doesn’t come from checking boxes; it comes from living our values, staying curious, and finding energy in both the pace and the purpose. We’re building something big, and we’re looking for people who:  Think big, move fast, and take thoughtful risks Thrive in a high-performance, feedback-rich environment Value real human connection and honest collaboration Are fired up by building something new, and making it better every day Startup life at OLIPOP is equally fun and fast-paced. If you’re energized by a dynamic environment, eager to grow, and excited to help shape something meaningful from the inside out, OLIPOP is a one-of-a-kind ride.   We are committed to providing reasonable accommodations to qualified individuals with disabilities or other needs during the application process and employment. To request an accommodation, please contact The People Team at [email protected]. We are proud to be an Equal Opportunity Employer.  OLIPOP will consider all qualified applicants without regard to race, religion, gender (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other characteristics protected by law.   Submission of Application MaterialsApplicants are required to submit only the materials specifically requested as part of the application process. Please do not include any unsolicited materials, as they will not be reviewed or considered. Unsolicited materials may include, but are not limited to: