You’ll provide technical support to retail store teams, resolving hardware, software, network, and POS issues in a timely and professional manner.You'll manage and support store technology infrastructure, including POS devices, printers, routers, hand scanners, tablets, RFID systems, and fixed readers.You'll write and maintain clear documentation on IT support procedures, new store setups, device configurations, issue resolution steps, and system workflows.You'll support daily system health checks, troubleshoot Shopify POS and related integrations, and escalate issues as needed.You'll lead and support IT setup for new store openings, coordinating with vendors and internal teams to ensure a seamless launch.You'll train store staff on new systems and technologies, documenting processes and troubleshooting guides.You’ll collaborate with internal IT teams, retail operations, and third-party vendors to ensure system uptime and maintain service excellence.IT certifications (CompTIA A+, Network+, Google IT Support).Experience supporting systems across geographically distributed retail locations.Experience supporting Apple Business Manager, mobile device management (MDM), and SaaS integrations.You don’t wait to be told what to do you jump in and take initiative.You stay composed and troubleshoot effectively even when tech fails mid-rush.You treat every store system like it’s your own—resolving issues thoroughly and thoughtfully.$75K-85K$75,000 - $85,000 a yearApply for this jobPrincess Polly Home PageJobs powered by

2+ years of experience in a hands-on IT support role—retail or field service support experience strongly preferred.Experience with POS systems (Shopify POS preferred), RFID technologies, and retail tech hardware (Zebra printers, iPads, scanners, etc.).Proficient in troubleshooting Mac and Windows systems, Google Workspace, and basic networking (routers, APs, firewalls).Familiarity with ShopifyAbility to manage ticketing queues (Freshservice experience a plus), perform diagnostics, and drive resolution with urgency.Strong organizational and communication skills—able to prioritize, document, and report issues with clarity. Must be able to work in-store and travel to retail locations when needed. This is a hybrid position with an expectation of spending at least 3 days a week in-store.You understand and support the unique challenges of retail environments.You work seamlessly across departments to deliver solutions, not just fixes.Based in-office 3 days per week, with travel required to retail store locations as needed.Occasional after-hours or weekend availability may be required during new store openings or high-impact events.READY TO JOIN THE TEAM?Be a critical player in Princess Polly’s retail growth empowering our store teams with rock-solid tech support and smart systems that scale