Founded in 2017, with hubs in Paris, New York, and Los Angeles 10M+ consultations completed 2M customers and 350K active subscribers 21M custom products made, with 1M+ unique formulas 350+ team members across disciplines $600M+ in lifetime sales, with $165M+ revenue in 2024 Profitable since 2024

Strategic Leadership: Identify and champion strategic initiatives that reduce churn, strengthen customer loyalty, and expand recurring revenue, presenting data-driven recommendations to the Executive team Develop digital products, infrastructure, and loyalty platforms that scale the company’s growth, enabling faster innovation, better personalization, and stronger engagement. Customer-Centric Innovation: Lead initiatives to enhance the customer experience with a focus on subscription excellence, membership offerings, upsell and cross-sell opportunities, and churn deflection. Collaborate with UX Research and Product Design teams to deeply understand customer needs and design impactful solutions. Cross-Functional Collaboration: Partner closely with Technology, Data, Finance, Customer Experience, and Growth teams to ensure alignment and seamless execution of retention strategies. Act as the primary product liaison between cross-functional stakeholders, fostering a unified and efficient approach to achieving retention goals.