Diagnose and resolve technical issues for our team members across hardware, software, and network services, ensuring a seamless workflow. You will be the first point of contact for all technical issues, playing a critical role in keeping our entire company—from our creative teams to our logistics specialists—running smoothly Follow the IT Service Desk standard processes and procedures. Manage and prioritize incoming support requests using our ticketing system to ensure timely resolution and high customer satisfaction. Friendly and courteous demeanor with an emphasis on strong customer service Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Provide IT desktop support for Microsoft Windows, Apple MAC OS, Mobile devices, Managed print end points and other emerging technologies. Provide support to remote sites via remote control tools as well as provide support to remote users. Support Video Conferencing, Audio Video events, and video streaming Experience with Apple JAMF and Microsoft SCCM a plus Balances multiple priorities and be able to adjust to changing work demands and shifting focus. After hours, shift schedule, on-call and some weekend work are expected as required by business needs

2-4 years IT Support experience Degree in Information Systems or equivalent experience Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion Strong verbal and written communication  Ability to establish and maintain effective working relationships with all internal and external stakeholders. Must be able to work in a team environment and independently Previous ticketing system experience (Jira knowledge is a plus) Able to work in a fast-paced, rapidly growing environment Experience with automated management and deployment (Jamf, SCCM, WSUS) Scripting (Powershell) knowledge Active Directory Experience Extensive hardware knowledge Experience with Mobile and Smart Devices (Android, Apple) Knowledge of Microsoft/Apple/Chrome and Server Operating systems. Experience troubleshooting VPN and remote connectivity/access issues Fully adept with Microsoft Office and Google Apps Understanding of network infrastructure such as routers, firewalls, switches TCP/UDP/IP/SIP/SSH/Telnet/FTP knowledge You have the ability to manage multiple priorities and follow through on projects to completion. Benefits: At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to: Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family. Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention. Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun! Exclusive employee subscription and rental discounts -  to ensure you experience the magic of renting the runway (and give us valued feedback!). Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered. 401k match - an investment in your future. Company wide events and outings - our team spirit is no joke - we know how to have fun! Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law. _________ The anticipated salary for this position is $62K to $75K. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held. #LI-EM1By submitting your application below, you agree that you have read and acknowledge Rent the Runway's Candidate Privacy Policy, found here.