Maintain strong working knowledge of all processes and policies  Actively lead with safety, production, cost and quality at the forefront of all decision making Establish and meet KPIs Be patient, have strong communication skills and the capability of giving and receiving effective feedback including disciplinary action conversations Recruit, screen, and select talent at Associate and Team Lead levels Implement weekly schedule and manage labor budget Ownership and accountability for Team Leads and their execution Communicate cross departmentally  Focus on team and department growth and development  Design, implement and monitor continuous improvement processes for the team  Oversee overall productivity of department and workflow Be the primary point of contact for team of Associates and Team Leads Be comfortable speaking in front of groups of all sizes Lead teams through change and embrace continuous improvement Partner with Trainers and Team Leads to develop, maintain and apply learning tools Communicate feedback to better the operation and the employee experience Enforce safety guidelines, cleanliness and security standards

3+ years experience leading people and teams Capable of making decisions independently  Have a positive, “can-do” attitude and excellent interpersonal skills Ability to work flex shifts, hours, nights and weekends as business dictates Strong written and verbal communication; bilingual in Spanish is a plus Intermediate to advanced computer skills (eg. spreadsheet software, powerpoint/slides) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software) Forward-thinkers with the ability to articulate point of view and improve processes  Ability to quickly recognize, diagnose and solve for challenges and workflow for associates Must operate with a sense of urgency and have attention to detail  Align with the company's Core Values to ensure a world class customer experience Bilingual in Spanish preferred Benefits: At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to: Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family. Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention. Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun! Exclusive employee subscription and rental discounts -  to ensure you experience the magic of renting the runway (and give us valued feedback!). Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered. 401k match - an investment in your future. Company wide events and outings - our team spirit is no joke - we know how to have fun! Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law. By submitting your application below, you agree that you have read and acknowledge Rent the Runway's Candidate Privacy Policy, found here.