Maintain strong working knowledge of all processes and policies Ensure best-in-class experience for new hires and continuous improvement for existing employees Give and receive effective feedback Be comfortable speaking in front of groups of all sizes Assist in leading teams through change and embrace continuous improvement Partner with leadership to develop, maintain and apply learning tools Review materials before new training to ensure accuracy Communicate feedback to better the operation, management insight and the overall employee experience Maintain active training metrics Work side-by-side with Associates and Leads as business dictates Accountable for personal time and attendance Communicate and cooperate with team members and leadership Maintain safety guidelines, cleanliness and security standards Take on additional duties as assigned by leadership

Preferred Language: Bilingual in English and Vietnamese preferred Have a positive, “can-do” attitude, patience, excellent interpersonal skills and the ability to manage people Intermediate computer skills (eg. spreadsheet software) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software) Utilize warehouse machinery specific to position Ability to work flex shifts, hours, nights and weekends as business dictates Strong written and verbal communication; bilingual in Spanish is a plus Ability to quickly recognize, diagnose and solve for challenges and workflow for associate in partnership with leadership Skilled at multitasking and managing priorities Operate with a sense of urgency and have attention to detail Align with the company's core values to ensure a world-class customer experience Ability to lift a maximum of 50 lbs based on the needs of the role Benefits: At Rent the Runway, we’re committed to the wellbeing of our employees, and aim to create a workplace that fosters both personal and professional growth. Our inclusive benefits include, but are not limited to: Paid Time Off including vacation, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family. Universal Paid Parental Leave for both parents + flexible return to work program  - because we know your newest family member(s) deserve your undivided attention. Paid Sabbatical after 5 years of continuous service - Unplug, recharge, and have some fun! Exclusive employee subscription and rental discounts -  to ensure you experience the magic of renting the runway (and give us valued feedback!). Comprehensive health, vision, dental, FSA and dependent care from day 1 of employment - Your health comes first and we’ve got you covered. 401k match - an investment in your future. COVID-19 VACCINE REQUIREMENT: RTR is requiring all US corporate employees to be fully vaccinated for COVID-19 in order to work in person, unless an employee requires a reasonable accommodation for medical or religious reasons.  If you believe that you may require an accommodation, please apply for any roles that interest you and if hired, you will receive information on how to request a reasonable accommodation after your start date. RTR will evaluate all such requests in accordance with Company policy and applicable law.  By submitting your application below, you agree that you have read and acknowledge Rent the Runway's Candidate Privacy Policy, found here.