Own our retention strategy across email, SMS, and emerging CRM channels Build and optimize journeys and automations—from lead gen and welcome to replenishment and win-back Manage campaign planning, QA, segmentation, and A/B testing across Klaviyo and Postscript Partner with creative, ecommerce, and product teams to brief and deploy personalized, performance-aligned messaging Launch and lead loyalty and subscription programs—owning strategy, execution, and reporting Analyze CRM and retention performance across KPIs like repeat rate, churn, and customer cohorts Maintain data integrity and ensure compliance across Shopify, Klaviyo, Postscript, and additional tools

6+ years in retention or lifecycle marketing—DTC or beauty industry experience preferred Deep knowledge of Klaviyo, Postscript, Shopify, and loyalty/subscription tools like Recharge or Loyalty Lion Experience launching or scaling loyalty or subscription programs Strong analytical skills and comfort working with CRM dashboards, test plans, and customer data A creative eye with proficiency in Figma—able to collaborate effectively on design and copy Exceptional attention to detail and project management skills Self-starter who thrives in a fast-moving, collaborative environment Why rhodeThis role is central to building deeper, more meaningful connections with our community. If you’re passionate about customer experience and excited to own retention from end to end—we’d love to hear from you. Location: Hybrid – Los Angeles, CA Reports to: VP, Ecommerce Compensation: $135K–$150K + bonus rhode, an equal opportunity employer, is committed to equal opportunity for all employees and applicants. The Company recruits, hires, trains, promotes, pays, and administers all personnel actions without regard to race, color, religion, creed, sex, gender, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, reproductive health decision making, or any other status protected by applicable law. The Company also makes reasonable accommodations for qualified applicants with disabilities in accordance with all legal requirements. Any applicant who requires assistance with the application or resulting process should contact People & Culture ([email protected]) to request that accommodation.