Provide on-site support to existing team members to deliver a seamless, productive experience Resolve employee issues via phone call, instant message, and email Provide remote support to users at home and in other locations around the world Monitoring and troubleshooting computer systems, servers, and networks Configuring and installing network and server equipment on-site Installing, configuring and maintaining computer hardware, software, systems, printers and scanners Repairing and replacing computer equipment as necessary Respond to emergency issues off-hours as they arise Assisting with company-wide IT projects and initiatives Provisioning accounts, hardware, and devices for new users Provide after-hours on call support on a defined monthly schedule

3+ years working experience in IT Helpdesk, NOC, Sr. IT Support Technician or equivalent role Experience working in Windows and Mac environments Experience using Intune, Azure, Google Workspace, and other management software platforms Must be available to work on-site at facility in Birmingham Occasional international travel to other facilities in Europe and United States as needed Able to work overtime and weekends as needed Ability to work on assigned project tasks while maintaining daily operations Communicate technical issues to a non-technical crowd Excellent written and verbal communication Self-motivated and driven to resolve tasks quickly Experience working with IT teams across different time zones Scrappiness and resourcefulness; not afraid to get your hands dirty and tackle problems Dedicated to organization and punctuality Preferred: 1-3 years experience working in a mixed Mac/Unix/Windows environment 1-3 years experience working with low voltage vendors and other IT specific contractors and trades 1-3 years experience utilizing RMM/MDM tools (e.g.: Solarwinds, Jamf, InTune, etc.) Familiarity with VMWare or other Virtual Machine platforms Basic understanding of network configurations, IP addressing, networking concepts Ability to manage users and access through Active Directory, GSuite, and Slack Additional Details:  Schedule: Onsite in Birmingham, 5 days a week Monday to Friday 8AM - 5PM Monthly scheduled on-call rotation (1 week) Possible weekends or overtime as required At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees. If you are based in California, we encourage you to read this important information for California residents linked here. To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.