Oversee daily 3PL performance across fulfillment (e.g. eComm orders, retail transfers, NSO kits), SLAs, sterilization compliance, and special handling (e.g. VAS) Identify and implement process changes to improve speed, accuracy, or cost Reconcile invoices and track performance against operational budget

Own inventory accuracy across studios and 3PL; lead cycle counts, root cause reviews, and reconciliation (e.g. transfer errors, receiving gaps) Monitor backend system syncs and resolve issues across WMS, ERP, Shopify, and other tools Build and maintain reporting dashboards for inventory health and operational KPIs Store Openings + Studio Projects Project manage new store openings, ensuring operational readiness across equipment, inventory, piercing SOPs, and staffing tools Support relocations, renovations, and closures with clear planning and cross-team coordination Improve NSO and studio rollout processes for repeatability and speed Tooling, Insights + Continuous Improvement Analyze operational data to uncover inefficiencies and recommend improvements Partner with Tech and Retail Ops on tooling upgrades and automation (e.g. dashboarding, inventory syncs) Contribute to sustainability and waste-reduction initiatives (e.g. packaging, shipping practices) Evaluate and support onboarding of new vendors or systems as needs evolve Requirements