Owns the Studio’s overall performance, driving revenue growth and achieving sales plans Reviews and analyzes business reporting to identify opportunities and adjust strategies Delegates and oversees divisions of responsibility within the management team; follows up consistently to ensure execution Owns scheduling within labor allocations and ensures payroll accuracy through regular audits Maintains high operational standards, ensuring compliance with piercing procedures, health and safety protocols, and inventory control practices Partners with Piercing Leadership to uphold technical standards, training, and best practices for Piercers in the Studio

Welcomes and educates customers on the unique Studs experience, delivering exceptional service every time Leads by example in service recovery best practices and ensures feedback loops are built into daily operations Monitors Studio reviews and customer feedback, identifying and escalating trends to drive continuous improvement   Leadership & Team Development Builds, develops, and leads a service-driven team including an Assistant Studio Manager, Studio Supervisors, Sales Associates, and Piercers, partnering closely with Piercing Leadership to uphold technical standards and best practices Coaches and provides ongoing feedback to team members, driving professional growth and accountability Creates a strong sense of belonging, collaboration, and trust across the Studio Navigates employee relations thoughtfully and in partnership with cross-functional teams Leads change management initiatives and helps the team adapt effectively to evolving priorities   Requirements: 2+ years of management experience (e.g., Store Manager, General Manager, Studio Manager) in a customer-facing environment; experience with jewelry, piercing, or retail services a plus Proven success leading a team of 7+ employees, including specialized skill roles Available to work 40 hours per week across five shifts, including weekdays and weekends (no overnights) Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs Able to handle chemicals safely and follow all relevant health and safety protocols Strong operational and financial acumen with a track record of achieving business goals Brings a positive attitude, ownership mindset, and creative problem-solving approach Highly organized, scrappy when needed, and able to navigate dynamic change using available tools and resources   Benefits & Perks