Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately Supports daily execution of visual merchandising, supply restocks, and Studio upkeep Reviews daily business and helps implement strategies to drive results Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness

Delivers exceptional service and educates customers on the Studs experience Supports service recovery and escalates customer concerns as needed Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations Team Support & Culture Sets a strong example for professionalism, inclusion, and accountability Provides real-time feedback and support to teammates when appropriate, escalating as needed Helps reinforce company values and contributes to a collaborative, feedback-rich environment   Requirements: Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs Able to handle chemicals safely and follow all relevant health, safety, and compliance protocols Confident operating solo and taking ownership of floor leadership responsibilities when assigned Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture   Benefits & Perks