What You’llAssist customers with a wide range of inquiries including product details, subscription management, delivery updates, account troubleshooting, and billing concerns.Deliver a "best-in-show" experience by accurately resolving issues while embodying the tone, values, and customer-first approach of our brand.Keep current on our evolving policies, promotions, and subscription features to provide informed and proactive guidance.2+ years in a customer-facing role—call center, e-commerce, retail, or hospitality—especially within a subscription-based business is a plus.Patience and empathy in challenging situations, with the ability to de-escalate and find solutions quickly.Sharp attention to detail, proactive thinking, and a strong sense of ownership when it comes to solving customer issues.A genuine enthusiasm for dogs and their wellbeing—this isn’t just a job, it’s a passion.BenefitsMedical, Vision & Dental InsuranceMental Health Support + Free TherapyPersonalized work from home set-upStrong PTO and sick day bank, plus time-and-a-half OT and holiday pay across a long list of holidays401k planFree subscription to Sundays For Dogs$21 - $21 an hourApply for this jobSundays for Dogs Home PageJobs powered by

Provide timely, empathetic, and knowledgeable support through phone, SMS, chat, and email, ensuring a seamless experience at every touchpoint.Actively help customers manage their recurring orders — adjusting delivery dates, modifying subscriptions, explaining billing cycles, and more to reduce churn and boost retention.Maintain thorough, accurate notes in our CRM to ensure smooth handoffs and visibility across the team, and share customer feedback to influence product and service improvements.Consistently meet or exceed performance goals, including first conversations per hour, customer satisfaction (CSAT), and quality assurance.Strong verbal and written communication skills, with the ability to simplify complex subscription details and policies.Proficient with CRM platforms (like Dixa, Zendesk, Gorgias, or Salesforce), help desk tools, and subscription management systems.Able to balance a high volume of tickets or calls while maintaining top-tier quality and accuracy