Experience with Dixa, Gorgias, Zendesk, Salesforce, or similar customer care platforms.Familiarity with workforce management tools and reporting dashboards such as Sigma. Knowledge of customer satisfaction and quality assurance frameworks.

Unlimited PTO – we trust you to take the time you need.Equity program – a chance to own part of the company!401k plan with employer match – invest in your future.Annual work-from-home stipend – set up your workspace for success.Competitive Medical, Dental, Vision plans – company covers 80%.Sundays subscription for your pup! – because we care about your furry friends.Parental leave & PAWrental leave – support for growing families, both human and pet.Discounted pet insurance – keep your pets happy and healthy.