Understand and articulate business objectives by building cross-functional relationships with Accounting, FP&A, Legal, eCommerce, Marketing, and Operations teams.Develop business cases, identify opportunities and recommendations that leverage automation and systems-based solutions to solve stakeholder challengesExecute requirements analysis, construct necessary diagrams and charts, and write specificationsDevelop and maintain system documentation, reflecting up-to-date departmental process changesPrepare technical reports from collecting, analyzing, and summarizing information trendsManage backlogs, inbound requests and bug management to support development resources and on-time execution of business needsPartner with and manage third-party vendors; ensure timely resolution of issues and manage project budgetsLead end-to-end project execution with partners and/or professional servicesCommunicate status updates with stakeholders and business technology leadersMaintain technical knowledge from self-paced learning, assisted learning, or attendance to related workshops

4+ years experience in finance or operations-related functionsTechnical background in Computer Science, Engineering, or similarExposure to transactional and customer management systems, primarily in ERP and CRM, as well as invoicing and payment systems - NetSuite, SalesforceProcess-oriented with strong Project Management skills and ability to define workflows, plan, execute, and documentUnafraid to make mistakes, and are the first with a solution to fix themProactive and self-motivated in practicing and learning something new, always eager to expand your knowledgeExcellent problem solver with the patience to ensure information gathered from the business is accurate and agreed uponA solid communicator and an active listener, with an eye for digging into root causesComfortable working with large volumes of data and structuring data setsReasonable time zone flexibility to interface with global development teams Extra Credit System-specific certificationsKnowledge or experience with ETL pipelines and APIs At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you! Tonal is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration, and equality of opportunity. Should you have any accommodation requests, please reach out to us via our confidential email, [email protected]. All requests will be addressed and responded to in accordance with Tonal’s Accessibility Policy and local legislation.